Welcome to Support
Frequently Asked Questions
We provide full refunds within 14 days of account creation. We do not provide refunds after the launch of your first campaign.
Your annual Membership will auto-renew unless canceled.
No, the process is the same. Simply purchase an Enterprise membership and start creating your campaigns.
The IOTA Distributed Fundraising platform is viewable on all devices. As well, campaigns can be created via any device. However, we recommend managing your campaigns via desktop.
No, we do not offer monthly plans.
We charge a 15% fee in order to reinvest in the platform, pay salaries, pay other operating fees (ie. platform payment gateways).
As mentioned above, the 15% fee is used to reinvest in the platform, pay salaries, pay other operating fees. However, where possible, a portion of the 15% fee will be dedicated to a fund that is returned to the community in some form. This may be a bonus to all registered members, a donation to a high performing NPO, or a combination of community focused initiatives.